Frequently Asked Questions

Custom-made bags are eligible for store credit only. For all other items, returns are accepted within 14 days of delivery. Customers must contact us within 3 days of receiving their order to request a return. Return shipping costs are the responsibility of the customer.

You can reach us anytime via our contact page or email. We aim to respond quickly, usually within one business day.

Lukewildart@gmail.com

Each LUKEWILD bag is carefully handcrafted, including every bead, making every piece unique and delicate by nature. To preserve its beauty, avoid prolonged exposure to water, direct sunlight, and rough surfaces. Handle with special care, store in a dry place, and clean gently with a soft cloth when needed.

Some beads are hand-sewn individually, and some are sewn in small groups, accidental pulling or snagging may cause beads to come loose.

Last updated: May 2026 This Privacy Policy describes how LUKEWILD (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website hosted on Squarespace. 1. Information We Collect When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information: * Name * Email address * Shipping and billing address * Phone number * Payment information * Order details * Device, browser, and IP address * Website usage data collected through cookies and analytics tools 2. How We Use Your Information We use your information to: * Process and fulfill orders * Provide customer service and support * Communicate about purchases or inquiries * Improve our website and customer experience * Send marketing emails if you choose to subscribe * Prevent fraud and maintain website security 3. Payments Payments are securely processed through third-party payment providers integrated with Squarespace. We do not store or have direct access to your full payment card details. 4. Cookies & Analytics Our website uses cookies and similar technologies provided by Squarespace and third-party services to: * Keep the website functioning properly * Analyze website traffic and performance * Personalize your browsing experience You can manage or disable cookies through your browser settings. 5. Sharing Information We only share personal information when necessary to operate our business, including with: * Payment processors * Shipping and delivery providers * Email marketing services * Website analytics providers * Squarespace as our website hosting platform We do not sell your personal information. 6. Data Retention We keep your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. 7. Your Rights Depending on your location, you may have rights regarding your personal information, including: * Request access to your data * Correct or update your information * Request deletion of your data * Unsubscribe from marketing communications at any time To make a request, contact us at: Lukewildart@gmail.com 8. Third-Party Services Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. 10. Contact Us If you have questions about this Privacy Policy, you can contact us at: Lukewildart@gmail.com